Frequently Asked Questions

 

Do I need to register before purchasing?

No, you don’t need to register first. If you prefer, you can check out as a guest, and we won’t create an account for you. There are advantages to registration, though, such as a simpler checkout and easier order tracking for future updates. Don’t worry, you don’t need to register upfront – you can just add a password at the end of checkout and you’re done.

 

How do I place an order online?

  1. Find the items you would like to buy by either browsing through our categories, or searching based on a keyword of your choice.
  2. Click “Quick View” to go to the next step.
  3. Click “Customize” button to upload your own design or choose our graphics.
  4. Design.
  5. When you are ready, close the designer window and click “Add to cart”.
  6. Login and confirm your details if you have previously registered an account, or follow the prompts to check out as a guest.
  7. Enter your payment details and click ‘Pay now’ to complete your purchase.

 

Can I change or cancel an order?

Unfortunately, you cannot cancel an order once it has been placed as orders are closed to ensure efficient processing and delivery. Because the product is being customised for you, we can’t accept or change it, so please chose carefully.

 

What form of payments do you accept online?

When shopping online with us, you can pay by credit card (American Express, Amex, Visa, MasterCard and Maestro) or by PayPal.

 

Do you deliver to my area?

The majority of items can be delivered to most areas within Australia.

 

Do you offer free shipping?

We offer free shipping on all of our Mouse pads,Phone cases,Coasters and on all orders above $100.

For all other orders we charge a flat rate of $9.95.

 

 

What photos can I upload?

We can support any image format. Try use large artwork that is crisp when you zoom in and enlarge it on your computer screen.

If you don’t know how to use our online tool you can always email us the photo to info@getyourown.com.au and we will design the product for you.

 

Do you have a physical store?

The Internet is our showroom. Feel free to contact us by email if you would like to get in touch.

 

I’d like to speak to someone – do you have a phone number I can call?

Being an online company, email is our communication go-to – at least initially. It’s also a useful way to make sure we have all the details down and keep track of Your case.

 

I’m sending my order as a gift. Do you include an invoice?

Yes we do. But you can easily tell us not to include it or to post it to different address but putting this information into “Order note” while you are paying for the order.

 

Do you ship internationally?

No. We are an Australian store and we do operate within Australia.

 

 

 

 

 

 

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